The LHoFT Talent Network

Premuim AI driven active recruitment for candidates and businesses, connected with a broad European talent pool.

For employers

The LHoFT Talent Network creates an efficient recruitment process for your company. Let technology match your open positions with pre-filtered, actively looking candidates from a highly relevant shared talent network across Europe.

For candidates

The LHoFT Talent Network matches you with the best suited business and jobs in our extensive network of members and partners.

Finologee - Customer Success Manager

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POSITION: We’re looking for a talented Customer Success Manager who wants to help accelerate our growth while creating highly secure leading-edge financial services products for a wide range of local and international customers. He/she will play a key role in driving customer success, retention, and satisfaction. He/she provides thought leadership and actionable recommendations to ensure customers take full advantage of Finologee’s Portfolio and product capabilities. He/she is passionate about building customer relationships and embodies our core values.

YOU: You must have a passion & enthusiasm for customer success. You should have experience working with high-touch enterprise accounts with a background in identifying, delivering solutions and value to a customer. You should have excellent analytical & problem-solving skills to provide quick resolution to problems and the ability to create and deliver high-touch success and communication plans.

The COMPANY | About US: Finologee (www.finologee.com) is one of Luxembourg’s prime financial Platform-as-a-Service operators, facilitating the financial industry’s quest for optimisation and innovation with its compliant platforms and digital products for KYC, bank compliance, bank & mobile payments, telecom routing/micropayments and remote authorisation/signature.

The company is serving more than 100 banks and institutions, handles hundreds of millions of transactions on their behalf and its founders have been continuously paving the way for FinTech ‘made in Luxembourg’ for more than 20 years. Finologee is based in Leudelange with a staff of 30 and holds a double ‘Support PFS’ licence, under the supervision of the financial services regulator CSSF.

More about what it means to work at Finologee: http://jobs.finologee.com

With us you will:

Support our Customers at every step of their journey: Assist with onboarding and management of new and strategic accounts, engage with a wide variety of stakeholders, from technical professionals to executives, to ensure a full and complete understanding of their experience with Finologee, their service expectations and potential areas for future engagement, work with internal technical and support teams to ensure customers receive best-in-class technical, process and product-specific guidance, serve as day-to-day customer liaison and point of contact to ensure successful and timely completion of customer requests, proactively identify issues/risks, escalate and follow-up internally for prompt resolution.

Provide Technical and Product Support: Excel in understanding Finologee’s products inside and out, provide technical support to customers or training on Finologee’s products, help customers plan and understand the best ways to utilize Finologee’s products based on our customer’s business needs or plans, focus on educating our customers on the flexibility and capabilities of our products, prepare content that educates users on Finologee’s products, best practices, and use cases.

Champion and advocate for our Customers within Finologee: Contribute to continuous improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction, perform Customer survey, improve Customer satisfaction and Finologee’s products adoption through information campaigns and by helping coordinate support activities.

What we expect from you:

  • You should have a computer science or business degree
  • Direct experience with hands-on premium support by providing excellent customer care and support
  • Self-starter with desire to learn.
  • Values teamwork and clear communication.
  • Tenacity in problem solving and conducting research internally and externally to find solutions.
  • A passion for modern technologies and a drive for continuous improvement of hard and soft skills
  • Ability to multi-task and adapt to change quickly.
  • Excellent interpersonal communication skills, both written and verbal.
  • Remains calm in a fast-paced work environment.
  • Demonstrates thoughtful leadership in assessing problems and opportunities.
  • To be fluent in English and to have (at least) a good command of French

In return you will get:

  • A position where you will play an active role in a variety of steps and contexts of digital product building for the financial industry, from the concept to delivery and operations, where you can truly make a difference
  • The opportunity to become a part of one of the prime FinTech teams in Luxembourg, with highly-skilled industry experts, led by entrepreneurs that have been shaping successful digital finance products and building ecosystems for more than 20 years
  • The opportunity to be part of a multicultural and startup-minded team
  • A nice place to work: spacious and modern offices located in the Leudelange business district, close to Luxembourg-City with easy access by bus or car

The company | About us:

Finologee (www.finologee.com) is one of Luxembourg’s prime financial Platform-as-a-Service operators, facilitating the financial industry’s quest for optimisation and innovation with its compliant platforms and digital products for KYC, bank compliance, bank & mobile payments, telecom routing/micropayments and remote authorisation/signature. The company is serving more than 100 banks and institutions, handles hundreds of millions of transactions on their behalf and its founders have been continuously paving the way for FinTech ‘made in Luxembourg’ for more than 20 years. Finologee is based in Leudelange with a staff of 30 and holds a double ‘Support PFS’ licence, under the supervision of the financial services regulator CSSF.

More about what it means to work at Finologee: http://jobs.finologee.com

Should you not hear from us within 8 weeks, please consider that your application has been unsuccessful in this instance. For more information, please check our Job Applicant Privacy Notice.

People are at the very heart of our corporate culture, thus we believe in handling their recruitment ourselves. We do not deal with recruitment or staffing agencies, so please refrain from enquiring if you are one.

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Finologee - FinTech Project Manager

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POSITION: We are looking for a hands-on FinTech Project Manager who will handle both client and internal KYC, Payments and other digitisation/API/UX projects for the financial industry. He/she will also actively contribute to product definition and validation of our products. A genuine interest or project experience in digital KYC and/or payment flows and processes and their challenges, relevant regulation as well as the ability to analyse and design digital work-flows and draft screen mock-ups would be quite helpful.

YOU: You should have at least 5 years relevant experience in the financial industry and should be familiar with KYC processes/AML regulation, bank payments/PSD2, e-Signature products and/or other digital tools, automation processes, interfaces and APIs/microservices.

You should also have technical understanding of modern IT architectures, applications, APIs (but no programming skills required) and a genuine interest in process optimisation using digital channels and workflow modelling skills (but no true graphic design skills required). You should have excellent communication skills and a clear focus on customer satisfaction.

You should have a Bachelor’s or Master’s degree and be business-fluent in both English and French.

The COMPANY | About US: Finologee (www.finologee.com) is one of Luxembourg’s prime financial Platform-as-a-Service operators, facilitating the financial industry’s quest for optimisation and innovation with its compliant platforms and digital products for KYC, bank compliance, bank & mobile payments, telecom routing/micropayments and remote authorisation/signature. The company is serving more than 100 banks and institutions, handles hundreds of millions of transactions on their behalf and its founders have been continuously paving the way for FinTech ‘made in Luxembourg’ for more than 20 years. Finologee is based in Leudelange with a staff of 30 and holds a double ‘Support PFS’ licence, under the supervision of the financial services regulator CSSF.

More about what it means to work at Finologee: http://jobs.finologee.com

With us you will…

Manage project-related activities, both with our clients and internally, to successful completion, including ensuring the delivery of projects on time and on budget.

Manage relations with partners and clients, i.e. mostly financial industry players (private banking, asset management/servicing, insurance, retail banking, e-money/payment institutions), but also telecom operators and other institutional players – gather requirements, create and update documentation, follow-up during implementation and integration processes, coordinate planning, resolve internal and external dependencies…)

Contribute to the KYC products definition and architecture (KYC/Digital Onboarding, corporate payments/PSD2, API/digital platform, e-Signature, UI/workflows …), taking into account UX, tech and regulatory/compliance challenges and opportunities, closely follow and monitor the product implementation, participate in running day-to-day operations

Deal with both internal and external engineering, UX, business and industry-specialist stakeholders to ensure timely and accurate product implementations

Train users and provide assistance with technical issues

Communicate with all levels of the organisation, internal, cross-functional and external, and keep stakeholders up to date on project status, acting as a single source of project information

What we expect from you…

At least 5 years relevant experience, typically in the financial industry

Being familiar with KYC processes/AML regulation, bank payments/PSD2, e-Signature products and/or other digital tools, automation processes, interfaces and APIs/microservices

Web UX/UI optimisation and screen mock-up skills, workflow modelling (but no true graphic design skills required)

Technical understanding of modern IT architectures, applications, APIs (but no programming skills required)

A genuine interest in process optimisation using digital channels

Good knowledge of English and French (you need to be able to conduct client and internal meetings in both languages)

Solid writing skills

Desire to work in a fast-paced start-up company

Bachelor’s or Master’s degree

In return you will get…

A position where you will play an active role in a variety of steps and contexts of digital product building for the financial industry, from the concept to delivery and operations, where you can truly make a difference

The opportunity to become a part of one of the prime FinTech teams in Luxembourg, with highly-skilled industry experts, led by entrepreneurs that have been shaping successful digital finance products and building ecosystems for more than 20 years

The opportunity to be part of a multicultural and startup-minded team

A nice place to work: spacious and modern offices located in the Leudelange business district, close to Luxembourg-City with easy access by bus or car.

The company | About us:

Finologee (www.finologee.com) is one of Luxembourg’s prime financial Platform-as-a-Service operators, facilitating the financial industry’s quest for optimisation and innovation with its compliant platforms and digital products for KYC, bank compliance, bank & mobile payments, telecom routing/micropayments and remote authorisation/signature. The company is serving more than 100 banks and institutions, handles hundreds of millions of transactions on their behalf and its founders have been continuously paving the way for FinTech ‘made in Luxembourg’ for more than 20 years. Finologee is based in Leudelange with a staff of 30 and holds a double ‘Support PFS’ licence, under the supervision of the financial services regulator CSSF.

More about what it means to work at Finologee: http://jobs.finologee.com

Finologee - FinTech Company Lawyer

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POSITION: We are looking for a hands-on company lawyer with a thorough business, technical, financial industry compliance and digital B2B product understanding, who will oversee and handle the company’s legal matters such as agreement and other legal document drafting and management, help with client negotiations and contribute to product definitions and validations for our KYC, bank compliance, payments and other FinTech products. In addition to this, an active role for the design and management of our compliance, risk management and data protection frameworks will be part of the job. You will report directly to the company’s co-founders.

YOU: You should have a valid (min. 3 years) experience with the financial industry and a fair knowledge of both technical services agreements drafting/negotiations and EU (ideally also Luxembourg) financial industry regulation topics (compliance, AML/KYC, outsourcing, data protection and/or payments). A good understanding of processes, business models and setups for digital products and services in the financial industry (SaaS, PaaS, outsourcing, cloud …) would be quite helpful. You should have a law degree.

The COMPANY | About US: Finologee (www.finologee.com) is one of Luxembourg’s prime financial Platform-as-a-Service operators, facilitating the financial industry’s quest for optimisation and innovation with its compliant platforms and digital products for KYC, bank compliance, bank & mobile payments, telecom routing/micropayments and remote authorisation/signature. The company is serving more than 100 banks and institutions, handles hundreds of millions of transactions on their behalf and its founders have been continuously paving the way for FinTech ‘made in Luxembourg’ for more than 20 years. Finologee is based in Leudelange with a staff of 30 and holds a double ‘Support PFS’ licence, under the supervision of the financial services regulator CSSF.

More about what it means to work at Finologee: http://jobs.finologee.com

With us you will:

Oversee and handle legal matters of the company: you will be the go-to person for legal topics and issues, reporting to the CEO (who is in charge of legal and the product strategy) and the CFO (who is overseeing the compliance, risk, data protection and product sourcing frameworks). This means that you’ll have to manage, improve and maintain the company’s agreements with partners/suppliers and clients. You’ll draft and handle various categories of agreements, product and service T&Cs, partnership agreements and MoUs, SLAs, DPAs and other legal documents. You will assist our business teams in negotiations with clients. You will monitor the legal and regulatory evolution in relevant industries (financial services and telecommunications). You will also be involved in our product definition and validation processes: given the nature and context of products we develop (AML/KYC, payments, regulatory reporting, outsourcing by regulated entities, e-signature …), regulatory compliance is a key component, both for us and for our clients that use these products to remain/become compliant with financial industry regulation.

Contribute to internal compliance, risk, data protection and product sourcing frameworks : You’ll also help the company’s compliance, risk, data protection and product sourcing functions and departments with designing, challenging, drafting, validating, implementing and monitoring processes, procedures, policies and best practices, and in dealing with auditors, the regulator and other authorities.

What we expect from you:

You should have a Law degree (Bachelor or LL.M.)

At least 3 years relevant experience, typically in a FinTech company, with a law firm, a consultancy or with a service provider to the financial industry, dealing with (technical) services agreements and regulatory compliance (AML/KYC, payments/PSD2, outsourcing, e-signature, risk management, data protection …)

A fair knowledge of technical services agreements, terms and conditions, service level agreements, DPAs and other relevant legal document drafting and negotiation

A very good understanding, a deep passion and a genuine curiosity for digital, technology-driven and (ideally) financial industry products, business models and ecosystems

Both an audit/risk management experience and partnership/procurement management skills would be useful

To be fluent in English and to have (at least) a good command of French

In return you will get:

A position where you will play an active role in a variety of steps and contexts of digital product building for the financial industry, from the concept to delivery and operations, where you can truly make a difference

The opportunity to become a part of one of the prime FinTech teams in Luxembourg, with highly-skilled industry experts, led by entrepreneurs that have been shaping successful digital finance products and building ecosystems for more than 20 years

The opportunity to be part of a multicultural and startup-minded team

A nice place to work: spacious and modern offices located in the Leudelange business district, close to Luxembourg-City with easy access by bus or car

About us:

We are a Luxembourg homegrown FinTech and RegTech specialist and we run a trusted and versatile digital platform that simplifies connectivity between financial institutions and a variety of FinTech solution providers, essentially enabling an “App” repository for our institutional clients. Founded in 2017, we are a team of about thirty different personalities sharing one common passion: Digitisation. To further boost our value proposition, we operate in alliance with market experts such as EBRC for hosting and managed services, KPMG for PSD2 regulatory reporting and advisory and Société Générale for FinTech start-up support in the context of its #LePlateauLux initiative, and with many other players.

Finologee - Development Team Manager

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POSITION: We are looking for a seasoned development team manager with a strong technical background to manage our software development team, coach and mentor the engineers and liaise between the business and technical teams. In a growing company with different FinTech business lines in the fields of payments, know-your-customer, compliance and messaging, managing the flexibility and agility of sub-teams is crucial. In addition to this, active contribution to the architecture and design of our products will be part of the job. You will report directly to the CTO.

YOU: You should have a valid experience in the field of enterprise application development, and have had the role of a team lead or manager before. You find a lot of satisfaction in coaching and mentoring and helping others develop their careers both from a technical and an organizational point of view.

The COMPANY | About US: Finologee (www.finologee.com) is one of Luxembourg’s prime financial Platform-as-a-Service operators, facilitating the financial industry’s quest for optimisation and innovation with its compliant platforms and digital products for KYC, bank compliance, bank & mobile payments, telecom routing/micropayments and remote authorisation/signature. The company is serving more than 100 banks and institutions, handles hundreds of millions of transactions on their behalf and its founders have been continuously paving the way for FinTech ‘made in Luxembourg’ for more than 20 years. Finologee is based in Leudelange with a staff of 30 and holds a double ‘Support PFS’ licence, under the supervision of the financial services regulator CSSF.

More about what it means to work at Finologee: http://jobs.finologee.com

With us you will:

Manage the development team: Guide, coach and mentor the software development and test engineers, define the overall team organization, train team leads in their roles, participate in the recruitment efforts, create and follow-up with career development plans, help everybody to bring the best out of themselves.

Manage the software development lifecycle: Plan development sprints according to product priorities, organize agile ceremonies and optimize processes and procedures, supervise resource allocation to assure attainment of apt business development goals, coordinate with the DevOps team to ensure smooth and high quality delivery of product releases, report on development progress and potential bottlenecks

Contribute to product management: liaise with the product management team for any technical aspects that might arise throughout the product development process, analyze and translate complex business requirements into technical specifications, participate in the definition of technical architectures and development best practices, work with project managers on the overall product roadmaps

What we expect from you:

You should have a computer science degree 

At least 8 years relevant experience, typically in the field of enterprise application development, ideally in the financial services sector

A previous role as a team leader or development team manager and a real appetite for people management

A passion for modern technologies and a drive for continuous improvement of hard and soft skills

The ability to easily understand complex business requirements and translate them into technical requirements

To be fluent in English and to have (at least) a good command of French

In return you will get:

A position where you will play an active role in a variety of steps and contexts of digital product building for the financial industry, from the concept to delivery and operations, where you can truly make a difference

The opportunity to become a part of one of the prime FinTech teams in Luxembourg, with highly-skilled industry experts, led by entrepreneurs that have been shaping successful digital finance products and building ecosystems for more than 20 years

The opportunity to be part of a multicultural and startup-minded team

A nice place to work: spacious and modern offices located in the Leudelange business district, close to Luxembourg-City with easy access by bus or car

The company | About us:

Finologee (www.finologee.com) is one of Luxembourg’s prime financial Platform-as-a-Service operators, facilitating the financial industry’s quest for optimisation and innovation with its compliant platforms and digital products for KYC, bank compliance, bank & mobile payments, telecom routing/micropayments and remote authorisation/signature. The company is serving more than 100 banks and institutions, handles hundreds of millions of transactions on their behalf and its founders have been continuously paving the way for FinTech ‘made in Luxembourg’ for more than 20 years. Finologee is based in Leudelange with a staff of 30 and holds a double ‘Support PFS’ licence, under the supervision of the financial services regulator CSSF.

More about what it means to work at Finologee: http://jobs.finologee.com

Finologee - Recruitment & Talent Community Manager (FinTech)

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POSITION: We are looking for a hands-on recruitment specialist with abilities in employer branding and talent community building and management, in charge of candidate identification and relations, screening, qualification, follow-up, as well as activities and events management for recruitment enablement, community fostering and existing staff empowerment. You will report directly to the CEO.

YOU: You should have a valid (min. 2 years) experience with recruitment in ‘headhunting’ mode (ideally with an IT and financial industry focus) and a fair knowledge of employer branding and marketing strategies and concepts, for addressing both current and future company team members. A deep understanding of our business will be required – and we consider at least a basic knowledge a must-have – so you will be able to properly handle the screening and candidate assessment processes and make sure they fit the requirements, for their skills, ambitions and mindset. You have to be at ease with multifaceted human interactions and be able to quickly establish long-lasting trust relations with promising candidates. You should have a university degree and be business-fluent in both English and French.

The COMPANY | About US: Finologee (www.finologee.com) is one of Luxembourg’s prime financial Platform-as-a-Service operators, facilitating the financial industry’s quest for optimisation and innovation with its compliant platforms and digital products for KYC, bank compliance, bank & mobile payments, telecom routing/micropayments and remote authorisation/signature. The company is serving more than 100 banks and institutions, handles hundreds of millions of transactions on their behalf and its founders have been continuously paving the way for FinTech ‘made in Luxembourg’ for more than 20 years. Finologee is based in Leudelange with a staff of 30 and holds a double ‘Support PFS’ licence, under the supervision of the financial services regulator CSSF.

More about what it means to work at Finologee: http://jobs.finologee.com

With us you will…

Oversee and handle the company’s recruitment efforts and processes: you will be the go-to person for recruitment, both at strategy and execution levels, reporting mainly to the CEO,  as well as to the CFO for certain matters. This means that you’ll help defining the positions and profiles with the partners and the management, handle, refine and optimise job ads and channels used, analyse statistics, identify potential candidates using various channels and platforms in a headhunting mode, do screenings and interviews with candidates, define assessment criteria and give recommendations to managers, schedule, prepare and attend interviews with candidates, maintain the company’s recruitment website, its social media channels and posts, establish and maintain candidate databases and advise the company’s management on recruitment tactics and best practices.

Take over both internal and external talent management and empowerment: help establishing a community of potential candidates and in more general terms people interested in the company and its business, define the strategy, the ingredients, the channels, the content, the events, the means, the timing and the roadmap to carry out this mission, contribute to the existing staff’s empowerment and management best practices, e.g. by facilitating knowledge and expertise sharing, define and promote best practices for coaching and leading, put in place a work environment where people feel at ease, like to spend time and would recommend to their peers … in a nutshell: be both a strategic and hands-on contributor to the workplace and company dynamics at multiple levels and make sure they are in line with the company’s and partners’ strategy and ambitions.

What we expect from you…

You should have a university degree (min BAC+3) – a background/degree in line with the company’s activities/needs (IT, legal, marketing …) would be a plus

At least 3 years relevant experience, typically in a FinTech/IT/digital company, a recruitment specialist company, a consultancy or with a service provider to the financial industry, handling specialist recruitment missions (for IT profiles, legal/compliance, product/project managers … in a tech/finance context)

Ideally an experience in talent community building, employer branding and staff empowerment strategies and best practices, a marketing/communications background can help here

A good understanding and a genuine curiosity for digital, technology-driven and (ideally) financial industry products, business models and ecosystems

To be business-fluent in both English and French

In return you will get…

A position where you will play an active role in a variety of steps and contexts of digital product building for the financial industry, from the concept to delivery and operations, where you can truly make a difference

The opportunity to become a part of one of the prime FinTech teams in Luxembourg, with highly-skilled industry experts, led by entrepreneurs that have been shaping successful digital finance products and building ecosystems for more than 20 years

The opportunity to be part of a multicultural and startup-minded team

A nice place to work: spacious and modern offices located in the Leudelange business district, close to Luxembourg-City with easy access by bus or car

About us:

We are a Luxembourg homegrown FinTech and RegTech specialist and we run a trusted and versatile digital platform that simplifies connectivity between financial institutions and a variety of FinTech solution providers, essentially enabling an “App” repository for our institutional clients. Founded in 2017, we are a team of about thirty different personalities sharing one common passion: Digitisation. To further boost our value proposition, we operate in alliance with market experts such as EBRC for hosting and managed services, KPMG for PSD2 regulatory reporting and advisory and Société Générale for FinTech start-up support in the context of its #LePlateauLux initiative, and with many other players.

LUXHUB - Service Delivery & Operations Manager

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LUXHUB emerged from the combined vision of four major Luxembourgish banks - Banque Raiffeisen, BGL BNP Paribas, POST Luxembourg and SPUERKEESS - to become a key catalyst of the European financial industry’s evolution towards Open Banking.

Our purpose is to empower the entire digital ecosystem to embrace the challenges and take advantage of the opportunities within Open Banking and Open Finance. In order to achieve this, LUXHUB has taken a structured approach in addressing the core challenges faced by banks and financial institutions during the initial phases of Open Finance.

First, there is compliance; then connection; then collaboration. Our state-of-the-art products have been developed to provide effective solutions for each of these aspects.

We are creating our team with skilled, motivated, open-minded and entrepreneurial individuals, and are now looking for an exceptional Service Delivery & Operations Manager.

This person will help to shape the future API Economy, managing and developing the day-by-day relationship with our business customers (banks and third-party providers). This will be achieved through reliability, functional knowledge of our core API platform (enabling them to understand and overcome project challenges, as well as to catch unresolved needs or new product opportunities), and a structured project management approach.

They will join a rapidly expanding team of 28 across all departments, with a diverse, international workforce currently consisting of 13 different nationalities.


Key responsibilities include:

  • Interact with banks and third-party providers on a daily basis, leading every aspect of on-boarding and integrations - both from a  project management perspective (communication, planning, coordination, follow-up) and a business analysis perspective (understanding, elicitation, formalisation of functional and technical requirements) - in order to ensure the highest level of customer satisfaction
  • Listen attentively to discover unexpressed / unmet customer needs, in order to contribute to the continuous improvement of the Company’s service offering
  • Handle complaints on any major incidents, with customers and authorities
  • Improve processes and best practices within the function
  • Define / validate and implement procedures and processes of the function, based on the available policies and other documents
  • Prepare and present periodic reports for both the Authorised Management and the Board

Requirements:

  • Master degree in Computer Science, Information Systems or a related field
  • 3 to 5 years of experience in Project Management in a technology intensive company, preferably in the financial sector
  • Good understanding of modern Web/API Application Infrastructure and Architecture
  • Project Management certifications as well as relevant IT certifications are considered a real advantage
  • Analytical and problem-solving skills, great attention to detail
  • Balance a self-motivated, independent work as well as strong team spirit
  • Comfortable within a start-up environment, with a demonstrated entrepreneurial spirit
  • Perfectly fluent (both written and verbal) in French and English; any other language will be considered as a real advantage

If you are interested in working in a start-up environment, facing new challenges everyday together with a highly motivated team, please send your application, including a detailed Curriculum Vitae to “jobs@luxhub.com” – reference “Service Delivery & Operations Manager”

Apply

Don’t see what you’re looking for? Reach out to jobs@lhoft.lu

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